Frequently Asked Questions
NDIS
Cahoots is NDIS registered and committed to helping our families access the funding that they need to attend our activities. Our team are more than happy to write you a letter of support for your next NDIS plan or review. We are also focused on supporting West Aussie families who face exceptional challenges and we therefore continue to provide sponsorship to families who face extreme financial hardships. If you have any questions or queries please review our frequently asked questions below or contact us directly.
Letters of Support
Our Family Relationship Officers (FROS) can write you a letter of support which will help you get the most out of your NDIS funding, ensuring your child can progress towards their goals. Letters of support are tailored to each participant and as such, will require 28 days notice if requested. Alternatively, we can provide you with a generic letter of support in a shorter time frame.
Cancellations
Please review Cahoots cancellation policy here C01 Cancellation Policy
General
Yes, Our Family Relationship Officers (FROs) can assist with the following options to support you:
– Letters of Support: our Family Relationship Officers (FROS) can write you a letter of support which will help you get the most out of your NDIS funding, ensuring your child can progress towards their goals.
Contact our FROs on 1300 103 880 or info@cahoots.org.au
Our prices include all operational costs such as accommodation, catering, transport, activities and equipment needed to deliver these services. Fees also cover staffing costs which include qualified facilitators, support workers and 1-1/1-2 leaders.
All activities are run by qualified facilitators and support staff to ensure that Cahoots participants have a safe, and enjoyable experience with many opportunities to connect, and learn together.
At Cahoots, we operate with a much higher than required ratio of care. By balancing our staff with qualified volunteers, we are able to provide the extra support and help, which makes Cahoots camps and programs safe, fun and inclusive for everyone involved!
Bookings and Registration
- Registrations for all programs close 4 days before the program.
- Registrations for all camps close 10 days before the camp.
Pricing
Whilst maintaining our high quality and safety standards, the pricing update reflects the necessary changes aligning with the NDIS pricing guide and compliance requirements.
As a parent or carer you will find some of our services increased by a small percentage (1 – 2%) and others in relation to NDIS rates.
To view our full pricing guide select form the options below:
Price increases may prompt a review of existing service agreements to ensure there is sufficient funding allocated for Cahoots services.
Our Family Relationships Officers (FROs) can assist with any questions you may have regarding service agreements or other options of support. Contact our FROs on info@cahoots.org.au or 1300 103 880
Cahoots will communicate price increases as soon as possible, and with a clear effective date.
Any activities undertaken after this date will be charged at the new rates as indicated in customer service agreements.
We continue to work hard at fundraising to keep our fees within NDIS rates.
We also provide sponsorship to families experiencing financial hardships; to apply for a sponsorship click here
Our recreational service prices are reviewed throughout the year to remain in line with the NDIS pricing review and regulations.
We generally review our pricing annually or more frequently, if required to remain compliant.
Weekend rates for staffing, venue and activity costs are higher than weekday rates.
High Support
Yes, you can bring your support worker, provided they are able to complete all Cahoots training, and comply with Cahoots policies and processes. The price for camps and programs will remain the same, as this is all inclusive.
Feedback and Complaints
At Cahoots we pride ourselves on the best quality services for our participants and families. If you wish to provide feedback or make a complaint about Cahoots services we would love to hear from you. To fill out our feedback and complaints form click here
If you have a concern about your Cahoots supports or services, it is important that you talk to us about it, if you feel comfortable to do so. Your concerns can help us better understand what is important to people with disability and improve the quality of services we provide. We are keen to understand your concerns and to work with you to resolve issues as quickly as possible.
We also understand that on occasion you may not feel comfortable to talk with us directly or feel that you need additional support. You may seek support from family, a friend or an independent advocate in raising a concerns or complaint.
You can also make a complaint directly to the NDIS Quality and Safeguarding Commission, for more information click here.
Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form here.
NDIS
If you are still waiting for an NDIS plan or you need help with your plan review, chat to our Family Relationship Officers (FROs) about the options available to you and your family, such as:
– Cahoots Family Sponsorship Fund (FSF): helps families experiencing financial hardships and gives young people and their families opportunities they would otherwise go without. If you are experiencing financial hardships and wish to apply for a sponsorship, click here.
Contact our FROs on 1300 103 880 or info@cahoots.org.au
Yes, our Family Relationship Officers (FROS) can write you a letter of support which help you get the most out of your NDIS funding, ensuring your child can progress towards their goals. This is a free service we provide to help you get the most out of your NDIS funding
Contact our FROs on 1300 103 880 or info@cahoots.org.au